Support
Returns & exchanges
Returns and exchanges
You can request a return or exchange for an eligible item within 14 days of delivery, including if the size or fit isn’t right. Please return the item in the condition you received it, unworn except for trying it on, unwashed, and with its original tags attached.
Size and color exchanges depend on stock. If your preferred replacement is unavailable, you can choose a refund for the eligible item.
Wrong, damaged, or defective items
If your order arrives damaged, defective, or different from what you ordered, contact us within 30 days of delivery to request a replacement or refund. Vice Versa will cover the related shipping costs. If you can, include a photo of the issue so we can help you faster.
How to start a return
Message us on WhatsApp at 01002211140 with your order number, the item you want to return or exchange, and whether you’d prefer a refund or replacement. For a size exchange, include the size you’d like.
We’ll confirm the next steps and let you know about any applicable shipping costs before arranging the return.
Refunds
For eligible online returns, we issue refunds within 7 days of receiving the returned item, or sooner if required by law. We use your original payment method unless we agree on another method with you. If you paid by Cash on Delivery, our team will contact you to arrange the refund.
Your rights under Egyptian consumer protection law apply in full.
Request a return or exchange
Send us your order number, the item and size, and whether you need a return or an exchange. For a size exchange, include the size you’d like.
If your order arrived damaged or the wrong item was sent, please include a photo so we can help.